![]() ![]() These teams prioritize the ability to connect with customers via video chat and social media messaging instead of advanced CRM, call management, and analytics features. The 3CX Startup Free Plan is best for in-house teams of under 10 with a moderate inbound daily call volume. Set daily office hours, holidays, break times, time zone, call forward path for inbound calls when office open/closed/agent on break.Setup basic call forwarding rules like answer timeouts, forward to voicemail, forward to other extension/external number, play busy signal.Auto-assign Facebook/WhatsApp/live website chat messages to call center agents.Record/upload greetings for each agent status.View call log (incoming, outgoing, missed, abandoned).Manually add or upload contacts, set favorite contacts, create phone directory. ![]() Update agent status to: Available, Away, Do Not Disturb, Lunch, Business Trip, add custom status, set status duration.Setup inbound chat and call notifications.Using the sidebar on the left of the dashboard, free users can: The 3CX plan also includes headset integration, daily backups, and 24/7 system monitoring. Video Conferencing: Start instant or schedule upcoming video or audio-only calls from desktop devices and mobile apps, specifying meeting length and subject, add notes, add upcoming meetings to Google, Microsoft365, and Outlook calendars, access in-meeting screen sharing, polls, whiteboard, YouTube integration, and PDF sharing.1 digital receptionist with uploaded/recorded keypad entry and greeting prompts and corresponding actions like end call, forward to voicemail/extension/ring group/named user, repeat prompt 1 ring group with “Ring All” or “Prioritized Hunt” ring strategies, choose to end or forward unanswered calls to voicemail, digital receptionist, other agent ![]()
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